Can I cancel my order?
If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.
Warewhouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy&big size products..
If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:
1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3.The product you received is defective.
Terms that do not apply to free returns:
1. You no longer want it or like it.
2. The product is not suitable.
3. The product came too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
Password can be edited via clicking " Edit Password " under " My Account ".
If you have forgotten your password and cannot log in, you can click " Forgot Your Password " from the login page.
Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.
In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: ? My Account ?-? Address Book ?
Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.
